Looking for a job

Thu Anh

@thuanh3

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Quality Control Specialist at VIETNAM POST applying AI tools to improve productivity and optimize text processes.

Vietnam

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What I'm looking for

I'm looking to contribute to conversational AI development, applying my experience with multi-format content handling, quality control, structured data processing, and transcription workflows.

At VIETNAM POST - QUANG NINH PROVINCIAL POST, I work as a Quality Control Specialist – Operation Center, supporting operational workflows and applying AI tools to improve productivity and optimize text processes.

Previously, as Executive Assistant - CEO’s Assistant at THY.GROWS AGENCY – BADASS BITCH ERA COMPANY LIMITED, I prepared documentation, recorded meeting minutes, tracked progress, and processed payroll and revenue reports.

At EASTGATE SOFTWARE JOINT STOCK COMPANY, I systematized training materials on the E-Office system and coordinated sessions for 100+ employees. At VIETTEL POST JOINT STOCK CORPORATION, I developed scripts and voiceovers for a Communicative English video lecture series on the E-learning system.

Experience

Work history, roles, and key accomplishments

Current

Quality Control Specialist

Current

Vietnam Post - Quang Ninh Provincial Post

Mar 2025 - Present (1 year 7 months)

Optimized schedules, prepared documentation, and recorded minutes for meetings. Researched and applied AI tools to improve productivity and optimize text processes.

Operational Support Documentation Meeting Minutes AI Tools Process Optimization Resource Management Payroll Revenue Reporting

Teller

Hon Gai Post Office

Mar 2025 - May 2025 (2 months)

Received parcels, entered data accurately into management software, and resolved customer inquiries. Performed sorting and packaging according to regulations and introduced services.

Customer Service Data Entry Logistics Sorting Packaging Pricing

Executive Assistant

Thy.Grows Agency - Badass Bitch Era Company Limited

Aug 2024 - Mar 2025 (7 months)

Optimized schedules, prepared documentation, and recorded minutes for meetings. Researched and applied AI tools to improve productivity and optimize text processes.

Operational Support Documentation Meeting Minutes AI Tools Process Optimization Resource Management Payroll Revenue Reporting

Training and Development & Internal Communications

Eastgate Software Joint Stock Company

Mar 2024 - Aug 2024 (5 months)

Systematized training contents and materials on the E-Office system. Conducted training quality surveys, designed tests, and prepared quarterly reports on eNPS metrics.

Training Management E Office Survey Design E Learning Reporting Internal Communications Event Coordination

Training and Development Assistant

Viettel Post Joint Stock Corporation

May 2023 - Dec 2023 (7 months)

Developed scripts, recorded voiceovers, and completed a video lecture series for Communicative English. Served as a teaching assistant and designed training communication publications.

Content Production Script Writing Voice Over E Learning Teaching Assistance Training Design Reporting

Education

Degrees, certifications, and relevant coursework

Hanoi Human Resources Club

Vice President of Training & Evaluation, Human Resources

2021 - 2023

Activities and societies: Organized and coordinated content, served as Host/MC for major events: Unbox HR Talkshow (~100 attendees) and E2E: Finding your Brand Workshop (~200 attendees).

Served as Vice President of Training & Evaluation, formulating internal training processes and conducting training sessions for club members.