Trà Nguyễn Thị Thu

Maintained excellence in video and audio transcription from various contexts, ensuring 99% accuracy by refining transcripts and applying industry-specific terminology. Contributed to the continuous improvement of AI transcription systems and managed complex multi-speaker content.

Reviewed and graded internet advertisements to shape ad delivery to end-users, researching user intent, keywords, and landing pages. Rated relevance between user intent and content, performed video and image labeling, and communicated with quality teams to resolve issues.

Created diverse conversations in Vietnamese and English with chatbots to measure progress and teach appropriate responses, following specific guidelines. Wrote high-quality answers to prompts, compared AI model performance, and researched/fact-checked AI responses.

Managed supplier quality control and oversaw a small operation team to ensure production plans were met and no defects escaped the incoming quality control process. Developed, applied, and monitored material quality standards, handling issues related to material quality in process.

Responsible for a short-term assignment evaluating the effectiveness of demineralized material in a thermal plant's demineralized water system. Performed calculations for main equipment, mass of demineralized material, and pipe flow systems, and designed the production line system.

Collaborated with a 10-member team to achieve sales targets and assist customers with various issues. Managed the company's social media platforms, including Facebook and Shopee, and utilized communication skills to provide excellent customer service.

Studied Petroleum and Chemistry at Ha Noi University of Science and Technology. Gained knowledge in various aspects of the field, preparing for a career in related industries.