Through training and practice, I've worked on Vietnamese audio transcription, text correction, and language quality review. I follow transcription guidelines, check punctuation and speaker identification, and have practiced AI speech and language evaluation tasks.
At Hanoi Statistics Office, I collected, reviewed, and verified business survey data for the 2026 Economic Census. I identified inconsistent information, coordinated corrections, and maintained digital records in line with standardized procedures.
At Civil Insurance Company – VETC, I verified customer information and documented issues for follow-up, achieving 110% of assigned KPIs while maintaining accuracy and service quality. I also maintained student records and schedules as a part-time receptionist at Cam English.
