Thomas Jones

Managed a high-volume caseload using structured outreach and CRM-style documentation. Conducted needs assessments, identified barriers, and coordinated resources to support individual progression.

Led discovery conversations and managed client pipelines to drive retention and long-term engagement. Developed tailored coaching plans and facilitated workshops that strengthened trust and performance.

Delivered 130% to plan for Cold Tap Trial conversions through structured clinical education and consultive selling. Reached 149% of trial volume goal through disciplined outbound prospecting and CRM-driven targeting.

Conducted needs assessments, managed caseloads, and maintained detailed documentation of interactions and progress. Guided individuals through next steps using a consultative, solution-focused approach.

Generated $1.5M in pipeline through disciplined outbound outreach, qualification, and CRM-driven follow-up. Delivered tailored value messaging to decision-makers, improving conversion rates and advancing opportunities.

Supported patient communication and navigation in a clinical environment requiring empathy, confidentiality, and accuracy.

Completed the Inside Track Coaching Certificate in 2024.

Completed the Diversity, Equity, and Inclusion in the Workplace Certificate in 2021.

Activities and societies: Member of two Big Ten Football Championship Teams

Bachelor of Arts in Sport Management and Communication from the University of Michigan.

Participated in the NFL Business Academy from 2015 to 2017.

Master of Arts in Counseling from Michigan State University.

Completed the Foundation of Supervision I & II program, focusing on maximizing performance and leading and working successfully with others.