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TH@thomashislop
Results-driven Account Manager with expertise in restaurant technology.
United StatesWith over 7 years of experience in the restaurant technology space, I am a results-driven Account Manager dedicated to building and maintaining strong client relationships. My expertise lies in post-sales support, where I have a proven track record of helping clients optimize their tech systems for improved operational efficiency and profitability.
At Presto, I successfully led the renewals initiative for over 350 locations, achieving a 92% success rate. My role involved monitoring KPIs to drive adoption and address operational challenges through effective communication with stakeholders. I thrive in environments where I can leverage my skills in relationship management and performance reporting to ensure customer satisfaction and drive business growth.
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Work history, roles, and key accomplishments
PRESTO
Feb 2023 - Aug 2024 (1 year 6 months)
Fostered and grew relationships with dozens of franchisee stakeholders managing hundreds of locations across North America. Led the renewals initiative for over 350 locations on early-stage drive-thru AI with a 92% success rate, monitoring KPIs to drive adoption and track strategic progress. Collaborated with sales to accelerate expansion of drive-thru AI by proving ROI and addressing operational
Coco Robotics
Feb 2022 - Aug 2022 (6 months)
Collaborated cross-functionally to onboard new restaurants from initial integration to successful launch, monitoring KPIs to resolve operational challenges. Drove communications with field and warehouse operations to ensure proper bot deployment and solve logistical issues. Propelled additional revenue by utilizing multiple 3PL channels for each location through proving ROI and delivery efficiency
Waitr
Dec 2017 - Feb 2022 (4 years 2 months)
Monitored KPIs to adjust delivery areas and hours for zones and individual locations as needed, owning the onboarding and staff training of new locations across dozens of cities. Led customer engagement initiatives to identify client needs based on data analytics and managed the entire post-sales lifecycle including sales of additional locations and upsell opportunities. Rolled out new marketing i
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