Abby Moore
@abbymoore
I scale B2B SaaS customer success through proactive, data-driven account management.
United StatesWhat I'm looking for
At Grubhub, I managed a digital-first portfolio of 800–1,100 B2B accounts, using usage trends and support-ticket data to identify risk before it escalated. I exceeded retention and growth targets at a 130% performance-to-goal average across a $3M+ portfolio and contributed $150K+ in upsell revenue through Sales partnerships.
I identified an account-setup gap in Support ticket data and built a proactive onboarding workflow that reduced related support cases by 45% while accelerating time-to-value for newly added accounts.
Previously at Global DMS, I owned relationship management across a multi-state B2B territory, achieving 100% client retention and a 98% renewal rate. I delivered 100+ consultative product demonstrations and designed outreach initiatives that increased lead generation by 30% and average deal size by 8%.
Experience
Work history, roles, and key accomplishments
Managed a scaled, digital-first portfolio of 800-1,100 B2B accounts, using usage trends and support-ticket data to monitor health and flag at-risk accounts before they escalated. Identified a systemic account-setup gap and built a proactive onboarding workflow that cut related support cases 45% and accelerated time-to-value.
Managed a scaled, digital-first portfolio of 800-1,100 B2B accounts, using usage trends and support-ticket data to monitor health and flag at-risk accounts before they escalated. Consistently exceeded retention and growth targets at a 130% performance-to-goal average across a $3M+ portfolio.
Central Region Account Executive
Global DMS
Jan 2020 - Dec 2023 (3 years 11 months)
Owned relationship management for a multi-state territory of B2B accounts, achieving 100% client retention and a 98% renewal rate. Delivered 100+ consultative product demonstrations and designed proactive outreach initiatives that increased lead generation by 30% and grew average deal size by 8%.
Education
Degrees, certifications, and relevant coursework
Northern Arizona University
Bachelor of Science, Communication Studies
2017 - 2020
Grade: 3.7/4.0
Activities and societies: Dean's List 2017–2020
Bachelor of Science in Communication Studies with a minor in Public Relations. Graduated with a GPA of 3.7/4.0 and made the Dean's List from 2017 to 2020.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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