At JPMorgan, I manage high-value client relationships and resolve complex product and service needs. I partner with outside sales teams to align solutions with customer needs and support retention and growth.
At DoorDash, I managed high-value SaaS merchant accounts through the post-sale lifecycle, using Salesforce data, customer feedback, and outreach to support adoption and retention. I also led a process improvement initiative supporting thousands of merchants by streamlining menu updates.
At Crescent Crown Distributing, I managed an on-premise territory and increased account penetration by 2% across 90+ named accounts. I maintained a 98% success rate in sales quota achievement through customer meetings, product demonstrations, and quarterly business reviews.
At First American Title Co., I became the go-to Salesforce resource and advanced to an administrator role. I also delivered remote platform training to an international customer-service team in Manila.
