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Thomas Gentleman

@thomasgentleman

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Growth & Ecommerce Leader | P&L, Customer Success, Retention, Conversion & Team Leadership

United Kingdom

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What I'm looking for

Seeking senior Growth, Ecommerce, Digital Commerce, Product Growth, Customer Success, Account Management or Commercial leadership. I want to own revenue, profitability, retention and customer experience, and develop a strong team. Open to permanent roles and suitable contracts; UK remote preferred, with suitable London hybrid work considered.

I am a Growth and Ecommerce leader with 15 years of experience across commercial growth, customer success, product marketing and brand leadership. I am seeking Head of Growth, Head of Ecommerce, Head of Digital Commerce, Ecommerce Director, Head of Product Growth, and suitable customer, account or commercial leadership roles. Based in Enfield, London, and open to UK remote work and suitable London hybrid opportunities.

At Mayzing, formerly Moteefe, I led a seven-person team supporting a merchant portfolio with approximately £15m in total customer spending in 2021 and owned Mayzing’s P&L for that portfolio. The team’s full-year units sold grew approximately 25% year on year with no dedicated company marketing budget.

I built a segmented Customer Success model with success plans, QBRs, health reviews, activation support, retention analysis and merchant LTV measured on revenue and profit. I used Looker and spreadsheets for monthly, quarterly and seasonal comparisons.

I led migration of approximately 1,000 active merchants, including around 100 high-value accounts, with no active accounts lost because of the move during transition. New storefronts delivered 25% higher conversion and 7.5% higher average order value versus legacy storefronts in combined Q1 performance. Supplier, product-cost and shipping-cost reviews improved margins by approximately 10 percentage points across a range of products.

My tools include Google Analytics, Looker, Google Sheets and Excel. I also operate a self-funded ecommerce business alongside my employed career, with several products and designs selling around 10,000 units each.

Experience

Work history, roles, and key accomplishments

Current

Independent Ecommerce Operator

Current

Independent Ecommerce Business

Feb 2015 - Present (11 years 8 months)

Operate a self-funded ecommerce business alongside employed roles since February 2015. Own product and niche selection, design concepts, pricing, store setup and testing. Several products and designs have sold around 10,000 units each. Personally manage Meta/Facebook advertising for these stores. Now seeking a full-time Growth, Ecommerce, Customer Success or commercial leadership role.

Head of Growth (functional remit)

Mayzing

Apr 2024 - Aug 2025 (1 year 4 months)

Led the Growth function, retaining contractual title Head of Product Marketing. Owned portfolio P&L, revenue, cost and profit forecasts, pricing and supplier priorities. Used order records and spreadsheets to guide merchant growth. Retained commercial authority for product selection, base pricing, content and launch priorities, working with two Engineering developers on PIMCORE setup.

Head of Product Marketing

Mayzing

Oct 2021 - Mar 2024 (2 years 5 months)

Owned commercial development of ecommerce storefronts and merchant migration. Migrated approximately 1,000 active accounts, including around 100 high-value accounts, with none lost because of the move during transition. New storefronts delivered 25% higher conversion and 7.5% higher AOV versus legacy in combined Q1 performance. Led requirements, testing and release approval.

Interim Head of Supply Chain

Mayzing

Mar 2022 - Aug 2022 (5 months)

Concurrent with Product Marketing. Led two people to establish the new platform’s supply-chain model. Reviewed 20+ suppliers for product and shipping costs, quality and regional fulfilment. Changed suppliers and improved margins by approximately 10 percentage points across a range of products. Restored profitability on a US product and reduced delivery time by around one week.

Head of Product Growth

Mayzing

Nov 2020 - Oct 2021 (11 months)

Led seven direct reports, including two account managers, with targets, hiring, coaching and reviews. Portfolio customer spending was approximately £15m in 2021; owned Mayzing’s P&L for that portfolio. Team annual units sold grew approximately 25% year on year with £0 dedicated company marketing budget. Built segmented Customer Success, QBRs, LTV, retention and cohort reviews.

Head of Brand

Mayzing

Oct 2019 - Nov 2020 (1 year 1 month)

Led brand, content and copy across blog, email, social media and video. Rebuilt the blog and SEO content strategy around keyword research, search intent, article structure and internal linking, personally writing much of the merchant-education content. Organic search traffic and visibility increased.

Head of Brand Marketing

MULTILIFT

Jan 2012 - Oct 2015 (3 years 9 months)

Established brand and marketing from pre-launch for an oilfield technology business. Translated engineering features into commercial benefits. Wrote the investment brochure with the founders and directed its design, helping secure investment. Subsequent role: Marketing Consultant, October 2015–2019, providing brand, marketing and commercial communications support.