thoma papa
@thomapapa
Junior technical support and telemarketing professional with web fundamentals.
What I'm looking for
I am a proactive junior professional with hands-on experience in telemarketing, customer support, and machinery assistance, backed by technical training in CSS, HTML and JavaScript. I have worked as a telemarketing operator and customer support agent, and I assisted on advanced lathe machines at a melamine/MDF market, demonstrating adaptability across call center and technical environments.
I communicate fluently in Albanian, English and Italian, and I bring strong computer skills, a professional certificate in Technology and Information, and a B-category driving licence. I am eager to grow in customer-facing technical roles where I can apply my web fundamentals and problem-solving orientation to improve processes and client satisfaction.
Experience
Work history, roles, and key accomplishments
Telemarketing Operator
Assist Digital
Nov 2022 - Present (2 years 11 months)
Provided customer support and telemarketing services, handling customer inquiries and supporting digital service campaigns from start date provided.
Telemarketing Operator
ForContact
Aug 2022 - Nov 2022 (3 months)
Performed outbound/inbound telemarketing and customer outreach for a call center, achieving campaign targets and maintaining accurate call records.
Lathe Machine Helper
Tur Cobo
Jun 2021 - Sep 2021 (3 months)
Assisted with operation and maintenance of advanced lathe machines at a melamine and MDF market, supporting production processes during a summer term.
Education
Degrees, certifications, and relevant coursework
Industriale Pavaresia
Technical Assistance Training, Technical Assistance / Web Technologies
2018 - 2022
Activities and societies: Training included CSS, HTML, JavaScript; professional certificate in Technology and Information noted.
Completed technical assistance training covering CSS, HTML, and JavaScript from 14/09/2018 to 20/05/2022.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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