Open to opportunities

thoma papa

@thomapapa

Message

Junior technical support and telemarketing professional with web fundamentals.

Albania

Message

What I'm looking for

I seek a customer-facing technical role where I can grow my web skills, provide excellent support, and develop within a collaborative, learning-focused team.

I am a proactive junior professional with hands-on experience in telemarketing, customer support, and machinery assistance, backed by technical training in CSS, HTML and JavaScript. I have worked as a telemarketing operator and customer support agent, and I assisted on advanced lathe machines at a melamine/MDF market, demonstrating adaptability across call center and technical environments.

I communicate fluently in Albanian, English and Italian, and I bring strong computer skills, a professional certificate in Technology and Information, and a B-category driving licence. I am eager to grow in customer-facing technical roles where I can apply my web fundamentals and problem-solving orientation to improve processes and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Operator

Current

Assist Digital

Nov 2022 - Present (2 years 11 months)

Provided customer support and telemarketing services, handling customer inquiries and supporting digital service campaigns from start date provided.

Customer Support Telemarketing Communication CRM Multilingual Support

Telemarketing Operator

ForContact

Aug 2022 - Nov 2022 (3 months)

Performed outbound/inbound telemarketing and customer outreach for a call center, achieving campaign targets and maintaining accurate call records.

Telemarketing Customer Service Communication Data Entry Lead Generation

Lathe Machine Helper

Tur Cobo

Jun 2021 - Sep 2021 (3 months)

Assisted with operation and maintenance of advanced lathe machines at a melamine and MDF market, supporting production processes during a summer term.

Lathe Operation Support Material Handling Safety Procedures Teamwork