Open to opportunities

thoma papa

@thomapapa

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Junior technical support and telemarketing professional with web fundamentals.

Albania

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What I'm looking for

I seek a customer-facing technical role where I can grow my web skills, provide excellent support, and develop within a collaborative, learning-focused team.

I am a proactive junior professional with hands-on experience in telemarketing, customer support, and machinery assistance, backed by technical training in CSS, HTML and JavaScript. I have worked as a telemarketing operator and customer support agent, and I assisted on advanced lathe machines at a melamine/MDF market, demonstrating adaptability across call center and technical environments.

I communicate fluently in Albanian, English and Italian, and I bring strong computer skills, a professional certificate in Technology and Information, and a B-category driving licence. I am eager to grow in customer-facing technical roles where I can apply my web fundamentals and problem-solving orientation to improve processes and client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Telemarketing Operator

Current

Assist Digital

Nov 2022 - Present (3 years 7 months)

Provided customer support and telemarketing services, handling customer inquiries and supporting digital service campaigns from start date provided.

Customer Support Telemarketing Communication CRM Multilingual Support

Telemarketing Operator

ForContact

Aug 2022 - Nov 2022 (3 months)

Performed outbound/inbound telemarketing and customer outreach for a call center, achieving campaign targets and maintaining accurate call records.

Telemarketing Customer Service Communication Data Entry Lead Generation

Lathe Machine Helper

Tur Cobo

Jun 2021 - Sep 2021 (3 months)

Assisted with operation and maintenance of advanced lathe machines at a melamine and MDF market, supporting production processes during a summer term.

Lathe Operation Support Material Handling Safety Procedures Teamwork