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Angjelos Rika

@angjelosrika

Junior web developer & MSc Information Security student in Tirana, blending WordPress/PHP development with customer-facing problem solving.

Albania

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What I'm looking for

I'm looking for an entry-level role in web development, IT support, or information security where I can apply my HTML, CSS, JavaScript, PHP, and WordPress skills alongside my ongoing MSc in Information Security. Open to roles in Tirana or remote/hybrid positions with international teams that offer mentorship and room to grow technically.

I'm a Business Informatics graduate (9.17/10) now completing an MSc in Information Security at the University of Tirana. My background sits at the intersection of web development and customer-facing problem solving: I've delivered 6–10 WordPress and PHP/JavaScript websites across a municipal government internship and a creative agency, and I currently handle 60–100 live-chat customer interactions per shift at Teleperformance Albania, maintaining an Internal Quality Score of 80%+ in a high-volume support environment. I'm comfortable across HTML, CSS, JavaScript, PHP, SQL, Git, and Linux, and I'm looking for opportunities in web development, IT support, or entry-level information security roles where I can put both my technical skills and my track record of reliable execution to work.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Teleperformance

Apr 2025 - Present (1 year 4 months)

Handles 60-100 live-chat customer interactions per shift, maintaining an Internal Quality Score (IQS) of 80%+. Resolves inquiries and complaints across a high-volume chat queue while checking back-office systems to verify account activity.

Live Chat Complaint Resolution Customer Satisfaction Back Office CRM Process documentation

Web Developer

Municipality of Tirana

Sep 2025 - Nov 2025 (2 months)

Designed and delivered 3–5 WordPress websites for municipal institutions within a one-month internship, translating stakeholder requirements into live public-facing sites.
Diagnosed and resolved functionality issues across all delivered sites, keeping public-sector web properties operational.

WordPress Plugin PHP WordPress SQL Frontend Development Backend Development HTML CSS JavaScript

Web Developer

Agency of Creative Industries of Tirana

Apr 2024 - Sep 2024 (5 months)

Developed and maintained 3–5 client websites using HTML, CSS, JavaScript, and PHP, updating content on a rolling basis to support new events and campaigns.
Built web prototypes in Adobe Illustrator ahead of each build, aligning design and development across WordPress and Visual Studio Code.

WordPress Plugin PHP WordPress SQL Frontend Development Backend Development HTML CSS JavaScript Adobe Illustrator Visual Studio Code

Education

Degrees, certifications, and relevant coursework

University of Tirana

Master of Science, Information Security

2025 -

Pursuing an MSc in Information Security, an ICT-focused interdisciplinary programme at the Faculty of Economy.

Agricultural University of Tirana

Bachelor, Businesss Informatics

2022 - 2025

Interdisciplinary program combining information technology and business, with a focus on software development, databases, information systems, business processes, economics, finance, and accounting. Developed practical skills in programming, data management, and technology-driven business solutions.