@shazimetekaba
Customer support operator at Teleperformance for Royal Canin, answering customer questions and processing orders and returns.
AlbaniaAt Teleperformance, I support Royal Canin customers through mail and chat, answering questions, sharing product and service information, taking orders, and processing returns.
Previously, I answered customer calls and emails at Selecta and worked as a Marketing Consultant at WeWeb. I’m studying for a Bachelor in Economics at University of Tirana.
Work history, roles, and key accomplishments
Teleperformance
Jan 2021 - Present (5 years 9 months)
Provided customer support for Royal Canin, helping customers with complaints and questions, providing information about products and services, taking orders, and processing returns.
Selecta
Jan 2021 - Dec 2023 (2 years 11 months)
Answered phone calls and emails, responded to customer questions and complaints, and walked customers through basic troubleshooting or setup processes.
WeWeb
Jan 2021 - Dec 2021 (11 months)
Answered emergency and non-emergency phone calls, addressed customer questions, and created detailed logs on requests and necessary assignments.
Degrees, certifications, and relevant coursework
Bachelor, Economics
2014 -
Pursuing a Bachelor in Economics at the University of Tirana, ongoing since 2014.
Software and tools used professionally
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