Open to opportunities

Thobekani Dube

@thobekanidube

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Customer service professional with extensive experience in client relations.

South Africa

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What I'm looking for

I am seeking a role that allows me to leverage my customer service expertise in a dynamic environment, with opportunities for growth and development.

I am a dedicated customer service professional with a strong background in managing customer relationships and ensuring satisfaction. My experience spans roles such as Billing Advisor at Webhelp and Assistant Manager at Mangwanani, where I honed my skills in troubleshooting, payment processing, and customer support. I excel in both phone and face-to-face interactions, consistently delivering exceptional service.

Throughout my career, I have developed a results-driven approach, focusing on building lasting customer loyalty. My proficiency in MS Excel and Word, combined with my ability to manage multiple tasks efficiently, allows me to solve problems effectively and communicate with clarity. I am passionate about enhancing the customer experience and fostering positive relationships.

Experience

Work history, roles, and key accomplishments

Customer Service Billing Advisor

Webhelp

Aug 2023 - Mar 2024 (7 months)

Managed customer billing profiles, ensured customer satisfaction, set up direct debits, and handled troubleshooting. Responsibilities included processing payments, identifying customer vulnerabilities, and managing refunds and credits.

Customer Service Billing Management Troubleshooting Payment Processing Customer Satisfaction Direct Debit Setup Communication Problem Solving

Assistant Manager

Mangwanani Day Spa

Jul 2015 - Jan 2023 (7 years 6 months)

Maintained customer relationships and managed payments, credits, and refunds. Assisted in daily operations, including cash ups, event organizing, and scheduling appointments.

Customer Service Scheduling Inventory Management Communication Team Management

Customer Service Consultant

CCI

Oct 2013 - May 2015 (1 year 7 months)

Managed billing profiles for Foxtel Pay TV, handled troubleshooting, and responded to customer inquiries. Focused on improving customer experience and fostering loyalty.

Customer Service Billing Management Troubleshooting Relationship Management Complaint Handling Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Regent Business School

Higher Certificate, Healthcare Services Management

2020 - 2020

Achieved a Higher Certificate in Healthcare Services Management, focusing on principles of management, service planning, and policy within healthcare.

Progress Education and Training

NQF Level 5 Short Course, Safety Management

2014 - 2014

Completed a short course in Safety Officer (NQF Level 5), which provided essential skills and knowledge for safety management in various environments.