think daily
@thinkdaily
Customer Support Specialist in e-commerce and digital services, resolving Shopify checkout, billing, and website issues for customers.
GermanyWhat I'm looking for
In my e-commerce and digital services support work, I handled customer questions about accounts, orders, and products through email and chat. I managed tickets through resolution and kept customers informed along the way.
I resolved billing issues including duplicate charges, failed payments, chargebacks, refunds, and subscription cancellations. When checkout, app, or login problems needed technical help, I shared clear reproduction steps with developers and followed up.
As a freelance Shopify Support Specialist, I supported store owners with order tracking and checkout issues, configured storefront themes and pages, and ran pre-launch quality checks. I also performed website and SEO checks using Screaming Frog, Semrush, and Google Analytics, and maintained FAQ and help documentation.
Experience
Work history, roles, and key accomplishments
Shopify Support Specialist
Fiverr & Direct Clients
Mar 2024 - Jul 2026 (2 years 4 months)
Provided customer support for Shopify store owners, resolved billing problems end-to-end, and configured and customized Shopify storefronts including theme settings and navigation.
Customer Support Specialist
E-commerce & Digital Services
Jun 2022 - Dec 2023 (1 year 6 months)
Handled written customer support for international clients, managed support tickets end-to-end, solved billing issues, and escalated technical problems to developers. Maintained internal FAQ and help documentation to reduce repeat tickets.
Customer Support & Website Operations Specialist
Remote
Sep 2020 - May 2022 (1 year 8 months)
Handled customer inquiries via email and chat, onboarded new clients, performed website quality and SEO checks, and communicated with clients across time zones in English.
Education
Degrees, certifications, and relevant coursework
Belgorod State University
Bachelor's Degree, Physical Education
2018 - 2021
Pursued a Bachelor's degree in Sport Coaching with a focus on Physical Education.
Belgorod State College
Qualification, Sport Coaching
2014 - 2018
Earned a qualification as a Sport Coach.
Odesa Lyceum MAIBUTTYA (Private School)
Secondary Education, General Education
2005 - 2014
Completed secondary education.
Tech stack
Software and tools used professionally
Availability
Location
GermanyAuthorized to work in
Salary expectations
Job categories
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