Open to opportunities

Ilja Fritzler

@iljafritzler

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Shopify online shops specialist focused on product research, CRO and operational excellence.

Germany

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What I'm looking for

I seek e-commerce roles where I can improve shop conversion and customer journeys, work with cross-functional teams, and apply research-driven optimizations in a collaborative, process-oriented environment.

I am a Shopify Online Shops specialist with strong experience building and optimizing niche shops, improving conversion rates, and managing product and content workflows. I combine market and product research with hands-on shop development to create clean product pages and intuitive customer journeys that drive retention.

I have worked across international teams and operational roles, from freelance e-commerce projects to customer-facing technical support and current operations work managing vehicle processes and CRM workflows. I bring advanced tooling skills (Shopify, Google Ads, Excel, SAP, Oracle/SQL) and a practical focus on process planning, testing, and continual improvement.

Experience

Work history, roles, and key accomplishments

Current

Operations Agent

Current

OKMobility GmbH

Apr 2024 - Present (1 year 11 months)

Prepare vehicles for infleet and defleet processes, manage workshop coordination and front-desk support, and organize TÜV inspections to maintain fleet readiness and reduce downtime.

Fleet Management Vehicle Inspection Operations

Shopify Online Shops Specialist

Freelancer

Nov 2018 - Feb 2022 (3 years 3 months)

Built and maintained niche Shopify stores, optimized product pages and customer journeys, and implemented conversion rate improvements while providing customer support to increase retention.

Shopify Conversion Rate Optimization Google Shopping Customer Support Content Management A B Testing

1st Level Tech Support

Capita Customer Services AG

Aug 2016 - Oct 2018 (2 years 2 months)

Provided first-level support for cloud and media apps, resolved customer incidents and contract adjustments, and managed case data and app configurations in CRM while supporting product upsells.

Technical Support CRM Incident Management Contract Management Upsell