I am looking for a remote customer support role where I can use my communication and problem-solving skills to assist customers via chat and email. I prefer non-voice or hybrid roles in e-commerce or SaaS environments, with tools like Shopify and Gorgias. I value a supportive team, growth opportunities, and stable compensation, and I am open to freelance or full-time work.
Looking for a job
Yolande Kimeng
@yolandekimeng
Customer service professional skilled in clear communication, problem-solving, and delivering fast, friendly support in remote environments.
CameroonWhat I'm looking for
I am a customer service professional based in Cameroon with experience supporting customers in remote, fast-paced environments. My background focuses on non-voice and written support roles, where I handle customer inquiries through chat and email with clarity, patience, and efficiency. I have worked with e-commerce and support tools such as Shopify and Gorgias environments, helping resolve order issues, complaints, and general customer requests while maintaining a positive customer experience.
I am particularly interested in customer experience, digital support systems, and remote freelance opportunities where I can grow my skills in international support operations. I enjoy learning new tools and improving my ability to communicate effectively with different types of customers. My goal is to continue developing in customer support and eventually grow into more advanced roles in customer success or operations, where I can contribute to improving service quality and customer satisfaction.
Experience
Work history, roles, and key accomplishments
SB
Customer Success & Ops Coordinator
Self-Managed Business
Jan 2023 - Jan 2025 (2 years)
Managed full customer lifecycle (onboarding, support, and retention) and handled 40–70 weekly customer interactions via phone and chat. Improved response efficiency by 30%–40% through structured follow-ups and maintained 95%+ customer satisfaction via independent communication and service coordination.
Education
Degrees, certifications, and relevant coursework
University of Buea
Bachelor of Science, Educational Psychology
2017 - 2021
Activities and societies: Handball (University sports program) Participated in compulsory university sports activities Developed teamwork, discipline, and communication skills through competitive handball participation
Studied core academic and communication-based subjects while developing strong interpersonal and problem solving skills. Actively participated in university sports activities, including handball, which helped strengthen teamwork, discipline, and performance under pressure. Built strong adaptability, collaboration, and communication skills applicable to customer-facing roles.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
CameroonAuthorized to work in
United States
Canada
Australia
United Kingdom
Germany
BrazilSalary expectations
20k-35k USD
Social media
Job categories
Skills
Time ManagementFreshdeskZendeskHubSpot CRMOdooDetail OrientedReliabilityCustomer SupportOrder ManagementCustomer ExperienceCustomer CommunicationsProactive SupportIssue ResolutionComplaint HandlingCRM SystemsAttention To DetailProblem SolvingRemote Customer SupportCustomer Lifecycle ManagementCustomer OnboardingCustomer RetentionFirst Contact ResolutionsHubSpotGoogle WorkspaceGoogle DocsGoogle SheetsGmailZoomGoogle MeetWorkflow CoordinationCanva Remote
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