Open to opportunities

Olena Belychko

@olenabelychko

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German-speaking Customer Support Specialist specializing in fintech and high-volume payment issues.

Germany

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What I'm looking for

I’m currently seeking a Customer Support role in Cyprus within the fintech, iGaming, or SaaS sectors, where I can handle high-volume inquiries, resolve payment/account issues, and deliver fast, high-quality German/Russian customer service in a shift-based environment.

I’m a German-speaking Customer Support Specialist with over 3 years of experience in fintech and international customer service environments. I manage high volumes of customer inquiries, resolve payment and account-related issues, and deliver high-quality support in German and Russian.

I’m known for strong communication, a customer-focused mindset, and performance in fast-paced, shift-based settings—handling 40–60+ tickets daily. I’ve supported customers via chat, email, and phone, used CRM systems like Zendesk and Intercom, and escalated complex cases while collaborating with internal teams to protect customer satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Profee

Jan 2022 - Jan 2023 (1 year)

Provided German and Russian chat, email, and phone support, handling 40–60+ requests daily and resolving payment, transaction, and account-related issues while maintaining strong response-quality standards.

German & Russian Customer Support Transaction & Account Support Escalation Management Complaint Handling

Customer Service Representative

Unknown

Jan 2023 - Present (3 years 5 months)

Delivered full customer support in German (B2C communication), building strong client relationships and ensuring high satisfaction through efficient handling of inquiries, complaints, and service requests.

B2C Complaint Handling Customer Relationship Management