Thierry Julliard

Provided quality customer service on handling claims, including inbound and outbound calls, chat, and email. Researched requested information using available resources and supported retail partners with all types of requests. Managed customer base, including cancelations and mutations, and performed analyses when required.

Assisted customers with subscriptions, troubleshot connection issues, and updated account details. Managed and confirmed orders received in ERP (AS-400) and supported the commercial team in the execution and follow-up of orders and projects. Coordinated transport logistics and managed technical product documentation.

Assisted customers with subscriptions, content information, and payment issues. Updated payment methods and troubleshot connection issues. Updated customer account details.

Managed guest check-in and check-out procedures. Handled booking reservations for the guest house.

Collected payments from customers with unpaid invoices and answered account queries. Took responsibility for resolving disputes and helped customers pay outstanding invoices. Decided on the correct action when negotiating payments and settlement offers.

Screened and reviewed reported social media content according to guidelines. Researched, prevented, and solved challenges related to accounts. Controlled, filtered, and categorized graphic images or offensive content.

Assisted new users with subscriptions and connecting printers to the network via Wi-Fi. Troubleshot connecting issues using a trigger list and remote control. Recalled defected printers and cartridges, placing new orders.

Assisted users with reservations and conditions of use, as well as subscriptions and payment issues. Provided general information about car types. Utilized SAP and CRM systems.

Welcomed new customers and explained the benefits of warranty conditions and terms. Assisted users in setting up garage meetings for checks and repairs. Utilized SAP and CRM systems.

Handled sales and assisted new customers with product use, terms, and conditions. Recorded incidents and utilized the company's SAP system and CRM.

Booked flight reservations, modifications, and cancellations. Resolved payment issues and updated payment details. Provided general information about flight timetables and utilized the company's SAP system and CRM.

Assisted customers using Android Nexus phones and tablets and Google Apps and store. Handled warranty terms and conditions, recalled defected tools, and placed new orders. Managed payment system procedures, resolved subscription payment issues, and updated payment details.

Troubleshot and repaired failed products or processes using remote desktop. Kept track of issues, placed new orders, and recorded and escalated problems to level 2 when they could not be solved. Utilized the company's SAP system and CRM.

Assisted Diabetic patients and B2B doctors, pharmacies, and hospital nurses using tools and products and providing general information. Placed new orders of blood measurement tools and test strips, kept track records, recalled defected tools and products, and escalated to level 2. Utilized the company's SAP system and CRM.

Created and launched animations, publications, and interactions on blogs and social media pages including Twitter, Facebook, Pinterest, Google+, Bloggster, and TripAdvisor. Focused on marketing attraction and illustration to highlight the benefits of the product.

Developed practical expertise in all areas of installation of cabling, wiring, and switchboards across large scale residential, commercial, and industrial sites. Installed electrical systems and wirings as both part of major construction projects and final finishing and testing.

Managed check-in, embarkation/disembarkation, and safety procedures for passengers across all destinations. Directed customer services for flight reservations, cancellations, and after-sales operations such as lost luggage. Maintained stock inventories and back-office management for all equipment and supplies in the customer services team.

Provided check-in, embarkation/disembarkation, diplomatic escort, and passenger orientation in Germany. Managed supply and inventory administration for all equipment for the customer services team. Maintained stock inventories and back-office management for all equipment and supplies in the customer services team.

Coordinated and supported administrative services, including database management and internal communications. Fielded client enquiries as a member of the customer services team.

Delivered urgent air courier services to final client destinations across Europe.

Provided customer service coordination for the business school and corporate training provider.