Diego Pastori

Developed and maintained close working relationships with a wide variety of hotel brands. Chased outstanding amounts to ensure timely collection of commissions, created proformas and invoices, and liaised with hotels and other departments to resolve issues with commission rates.

Resolved customer issues in English, Portuguese, and Spanish, providing excellent customer support and service. Delivered exceptional customer care to achieve quality objectives and standards, and supported the customer care model by maintaining quality relations with existing customers.

Supported B2B customers in their business travels and liaised with suppliers and partners to resolve booking issues. Maintained high satisfaction standards, exceeded customer expectations, and resolved problems using established policies and out-of-the-box thinking.

Achieved Sales Qualified Opportunity (SQO) quotas and managed a portfolio of assigned accounts to identify high-potential prospects for Google Cloud Platform. Executed daily outbound calls and emails, contacted C-level decision makers, and assessed needs.

Adjudicated and processed claims within agreed company SLAs, ensuring compliance with policy benefits to achieve loss ratio targets. Used Allianz's client database accurately and effectively for reporting and target planning, and operated within company service standards to guarantee customer satisfaction.

Assisted coaches in mentoring, training, and coaching new and existing Level 1 Technical Support Analysts. Ensured training and technical documentation were up-to-date, created training plans, and coordinated training for new hires.

Provided IT support and troubleshooting for technical problems faced by customers, developing solutions remotely. Helped customers with installation, configuration, and maintenance of network connections and resources, including TCP/IP, routers, VPN, and various software packages.

Provided excellent customer service via various communication channels, handling all customer queries professionally and compliantly. Generated and executed sales from lead to fulfillment and assisted with sales campaigns.

Provided childcare services and managed daily routines for children. Ensured a safe and nurturing environment while assisting with various household tasks.

Provided excellent table service to customers in a fast-paced restaurant environment. Managed orders, served food and beverages, and ensured customer satisfaction.

Assisted customers with product inquiries and sales, providing recommendations and processing transactions. Maintained store displays and ensured a positive shopping experience.

Managed front desk operations, including guest check-ins and check-outs, reservations, and inquiries. Handled night audits and ensured guest safety and satisfaction.

Logged customer complaints and directed information to relevant parties, while informing customers of retail banking products and offers. Performed customer transactions, created and updated customer accounts, and managed call times effectively.

Completed a Postgraduate Diploma in Business Management and Marketing. This program provided advanced knowledge and skills in business administration and strategic marketing principles.

Obtained an ICM Certificate in Business Studies. This certification focused on foundational business concepts and practices, enhancing my understanding of enterprise operations.

Earned an Advanced General English Certificate, demonstrating proficiency in the English language. This enhanced my communication skills for professional and personal contexts.

Completed a Bachelor of Arts in Social Communication and Advertising. The curriculum covered various aspects of communication, media, and advertising strategies.