I’m looking for a remote opportunity where I can use my skills in communication, organization, problem-solving, and technology. I’m open to roles in Executive Assistance, Customer Success, or IT, and I’m especially interested in joining a team where I can keep learning, contribute meaningfully, and grow professionally.
Looking for a job
Thiago Ponce
@thiagoponce
I improve customer adoption and support experiences across SaaS products, hosting platforms, and technical teams.
BrazilWhat I'm looking for
Technology and operations professional with experience in SaaS, customer-facing roles, and international work environments. Skilled in communication, organization, problem-solving, stakeholder coordination, and technical troubleshooting, with experience working cross-functionally and managing multiple priorities in fast-paced remote environments. Fluent in English and Spanish, native in Portuguese, with a background in cybersecurity and full-stack web development. Adaptable, detail-oriented, and quick to learn new tools and processes.
Experience
Work history, roles, and key accomplishments
Responsible for customer satisfaction and bridging the gap between customers and developers to guarantee a good product delivery.
Provided real-time customer support via live chat, maintaining high customer satisfaction scores. Troubleshot website, hosting, and account-related issues, reducing average resolution time by 20%.
YA
Talent Manager
Yatta
Jan 2023 - Mar 2024 (1 year 2 months)
Scouted, onboarded, and managed influencer talent for company campaigns. Maintained ongoing relationships with creators, ensuring satisfaction and alignment with brand goals.
Character Performer & Super Greeter
The Walt Disney Company
Nov 2017 - Feb 2018 (3 months)
Delivered exceptional guest experiences to a diverse, international audience and resolved guest concerns calmly and efficiently in a fast-paced environment. Recognized with the 4 Keys Award for Safety, Courtesy, Show, and Efficiency.
Education
Degrees, certifications, and relevant coursework
GO
Professional Certificate, Cybersecurity
Completed the Google Cybersecurity Professional Certificate, gaining foundational skills in cybersecurity.
AU
Anhanguera University
Cybersecurity and Information Technology
Studied Cybersecurity and Information Technology at Anhanguera University.
Microverse
Certificate, Full-Stack Web Development
Completed a full-time Full-Stack Web Development program at Microverse, focusing on modern web technologies.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
BrazilAuthorized to work in
Salary expectations
0-0 USD
Job categories
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