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Jupiter da Luz

@jupiterdaluz

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Customer support and technical operations professional building an LMS prototype with HTML, JavaScript, and Gemini API.

Brazil

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What I'm looking for

I'm seeking remote entry-level, junior, or mid-level opportunities in Customer Success, SaaS Support, Technical Support, EdTech, Customer Onboarding, Technical Documentation, or Operations, working with international teams.

I'm building an LMS prototype with HTML, CSS, JavaScript, and Google Apps Script, integrating Gemini API to support file management, class transcription analysis, documentation, and student progress tracking. I'm pursuing a degree in Systems Analysis and Development at IFPR in Brazil.

In hospitality, I developed and managed a business website using Wix, with SEO, online reservations, and calendar integration. I've also supported customers of a computer company through email, phone, and technical support tickets, and created user guides and training materials to support platform adoption.

Experience

Work history, roles, and key accomplishments

Hospitality Administrator

Hospitality Business

Managed a hospitality business website using Wix, incorporating SEO, online reservations, and calendar integration.

Wix SEO Online Reservations Calendar Integration

Customer Service Representative

Computer Company

Handled customer inquiries through email, phone, and technical support tickets.

Customer Service Technical Support Zendesk Email Phone

Education

Degrees, certifications, and relevant coursework

Instituto Federal do Paraná

Technologist, Systems Analysis and Development

Currently pursuing a degree in Systems Analysis and Development, with hands-on experience in web technologies, AI-assisted workflows, and learning management systems.