I've supported online retail customers at Spangler Integrated through live chat and phone, resolving order and account issues in Zendesk while keeping response times under 30 minutes. My follow-up turned a delayed-order complaint into two customer referrals.
At Kechyfad Stores, I've converted hesitant inquiries into repeat sales through personalized recommendations across in-store, WhatsApp, and phone support. I also handle order processing, payments, inventory records, and customer relationships using tools including HubSpot, Freshdesk, Gorgias, and Pipedrive.
