Theodor Moinescu
@theodormoinescu
I resolve English-Italian customer cases and technical support issues for global brands.
RomaniaWhat I'm looking for
I've handled English-Italian customer cases for Telus Digital supporting Airbnb since 2020, following customer support, case management, and operations experience at Amazon Web Services, SYKES, and Capgemini.
I also bring hands-on technical support experience for Samsung and Santander Bank Italia, plus years servicing PCs, laptops, tablets, and mobile phones. I've led Italian call center operations and worked in hotel administration, combining advanced Italian and English with customer service, team leadership, and practical IT hardware skills.
Experience
Work history, roles, and key accomplishments
DSS - Case Manager (English - Italian)
Telus Digital (Airbnb)
Sep 2020 - Mar 2026 (5 years 6 months)
Managed cases for Airbnb in English and Italian, providing customer support and case management.
Provided customer support and operations for Amazon Web Services, focusing on cloud services.
Samsung Audio-Video Technical Support
SYKES
Oct 2018 - Jul 2019 (9 months)
Provided remote technical support for Samsung audio-video products in Italian.
Provided remote technical support for Santander Bank in Italian.
Call Center Team Leader
Heracom m Italia - Tonelli Call Center
Jan 2016 - Dec 2016 (11 months)
Led a team for Italian call center operations.
Inbound Call Center Agent - Italian-English
S.c. Open Mind
Nov 2010 - Feb 2011 (3 months)
Handled inbound calls in Italian and English.
Administrator and Receptionist
Albergo La Collina
Feb 2007 - Nov 2010 (3 years 9 months)
Managed hotel administration and front desk operations.
Administrator
Club Novecento
Mar 2004 - Jan 2007 (2 years 10 months)
Managed club administration and customer service.
PC Operator, Color Kitchen
Lomazzi Dry Cleaners
May 2001 - Mar 2004 (2 years 10 months)
Operated PC and managed color kitchen operations.
PC Service
Made Computers
Sep 1991 - Jan 2001 (9 years 4 months)
Provided PC service and support.
Sergeant
Romanian Army
Sep 1989 - Sep 1991 (2 years)
Served as a Sergeant in the Romanian Army, demonstrating leadership and military training.
Education
Degrees, certifications, and relevant coursework
Garabet Ibraileanu High School
High School Diploma, Electronics
1976 - 1988
High school diploma with a focus on electronics.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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