Anca Mihai
@ancamihai
I resolve multilingual B2B support cases and streamline remote operations.
RomaniaWhat I'm looking for
At Cadex, I handle Italian- and English-language B2B client cases end to end, coordinating escalations, providing ongoing updates, and documenting every interaction accurately in CRM.
I've supported European corporate clients at Genpact, Stefanini IT Solutions, Amoma.com, and Oracle Romania across technical support, Citrix, VPN, Microsoft Office, CAD applications, Active Directory, SAP, and CRM systems. I was selected for Genpact's Digital Innovation Hub, where I completed UiPath RPA training and built automation workflows that reduced manual effort across departments.
Alongside support operations, I work directly with guesthouses, tour operators, and event organisers, managing client relationships and maintaining booking and marketing websites.
Experience
Work history, roles, and key accomplishments
Customer Support & Collections Specialist
Cadex
Mar 2025 - Present (1 year 5 months)
Handles inbound and outbound calls with European B2B clients in Italian and English, owning cases end to end and documenting interactions in CRM.
Education
Degrees, certifications, and relevant coursework
Dimitrie Cantemir University
Bachelor's Degree, International Economic Relations
2005 - 2008
Pursued a Bachelor's degree in International Economic Relations, gaining a foundation in global economics and business.
Tech stack
Software and tools used professionally
Availability
Location
RomaniaAuthorized to work in
Job categories
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