Petru User
@petruuser
I resolve customer and technical issues across telecom, devices, and remote support.
RomaniaWhat I'm looking for
I've supported U.S. Verizon customers remotely in English, resolving billing, account, connectivity, and technical issues from troubleshooting through escalation.
At CGS Nexus Romania, I managed full customer interactions, including documentation, upgrades and downgrades, promotion eligibility, upselling, and sensitive complaints while meeting KPIs and quality standards.
Before customer support, I spent five years repairing mobile devices at SC Cellrom Media SRL. I diagnosed hardware and software issues across Samsung, Apple, Huawei, Android, and iOS; performed board-level repairs, data recovery, flashing, and quality testing; and trained technicians and non-specialist staff.
As a freelance Marketing & Project Coordinator, I develop marketing strategies, coordinate projects and a small team, manage client relationships, and analyze market and competitor trends.
Experience
Work history, roles, and key accomplishments
Develop and implement marketing strategies for clients
Coordinate projects and a small team
Manage relationships with clients and potential partners
Analyze market and competitor trends to identify new opportunities
Report on marketing campaign performance
Customer Care Representative
CGS Nexus Romania
Nov 2024 - Jun 2026 (1 year 7 months)
Handled inbound customer support calls for Verizon (US telecom) entirely in English, resolving billing, account, and technical issues. Managed the full customer interaction lifecycle, consistently meeting KPIs and quality standards while working remotely.
Customer Care Representative — Verizon Account
Nov 2024 - Jun 2026 (1 year 7 months)
Handled inbound customer support calls for Verizon (US telecom) entirely in English, resolving billing, account, and technical issues
Diagnosed and resolved technical issues related to Verizon products, services, and connectivity
Managed the full customer interaction lifecycle: troubleshooting, documentation, upselling, and escalation
Consistently met company KPIs and quality standards, and
Diagnosed and repaired hardware and software issues across multiple device brands and platforms (Samsung, Apple, Huawei, Android, iOS)
Performed board-level repairs, data recovery, flashing/reflashing, and quality testing on mobile devices
Managed supplier relationships, stock/spare parts, and sold accessories to customers
Trained other technicians and non-specialist staff on technical proce
Installed and maintained equipment as part of a coordinated technical team
Worked to strict safety standards and deadlines while communicating in Italian
Education
Degrees, certifications, and relevant coursework
Centrul de Studii "Ștefan cel Mare și Sfânt", Botoșani, Romania
High School Diploma, High School Diploma
2019 - 2024
Centrul de Studii Ștefan cel Mare și Sfânt
High School Diploma, High School Diploma
2019 - 2024
Completed high school education with a focus on general studies.
Availability
Location
RomaniaAuthorized to work in
Job categories
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