Open to opportunities

Sabrina Ciotău Monica

@sabrinaciotumonica

Message

Multilingual tech associate with strong troubleshooting and customer focus.

Romania

Message

What I'm looking for

I seek a customer-focused technical support or IT operations role where I can grow technical skills, contribute to process improvement, and help deliver clear, empathetic support across multilingual teams.

I am a motivated and adaptable tech associate who transitioned from a non-technical background into IT support, bringing strong problem-solving, clear communication, and a customer-first mindset. I have hands-on experience diagnosing hardware and software issues, supporting Windows and Linux environments, and performing account and access troubleshooting.

I am fluent in Italian, English, and Romanian with working knowledge of Spanish and French, and I have supported international projects across chat, email, and voice. I contribute to process improvement and training, and I aim to continue growing in technical support and IT operations roles.

Experience

Work history, roles, and key accomplishments

Current

Tech Associate

Current

CGS

Feb 2025 - Present (9 months)

Diagnosed and resolved hardware and software issues, performed password resets and account unlocks, and provided step-by-step customer support for Windows, Linux and Office 365 environments.

Linux Office 365 TCP IP VPN DNS DHCP SFDC

Content Safety Moderator

Telus International

Nov 2024 - Feb 2025 (3 months)

Reviewed and escalated sensitive content to ensure a safe digital environment, applying policy judgment and consistent moderation practices.

Content Moderation Escalation Management Attention To Detail Remote Collaboration Multilingual Communication

Back-Office / Call Center Agent

FSP Global

May 2023 - Oct 2024 (1 year 5 months)

Managed multilingual customer service across chat, email and phone for international projects, handled social media accounts, proofreading, documentation and contributed to training new colleagues.

Customer Service Multilingual Support Social Media Management Proofreading Training

Election Officer

Gălanesti Municipality

Jul 2020 - Nov 2020 (4 months)

Organized local and European Parliament elections, allocated polling personnel, and ensured compliance with COVID-19 health measures and inter-party coordination.

Event Coordination Personnel Allocation Compliance Monitoring Public Administration Process Management

Education

Degrees, certifications, and relevant coursework

Faculty of Political, Administrative and Communication Sciences

Advertising

2020 - 2022

Completed studies focused on advertising and foreign languages within the Faculty of Political, Administrative and Communication Sciences from 2020 to 2022.