Gabriela Petkova

Redesigned the SharePoint sales knowledge hub for 6,000+ global employees and leads global sales training frameworks. Wrote backend logic for an AI chat agent and managed testing phases.

Redesigned the EMEA sales onboarding path, reducing time-to-floor from 45 to 30 days. Managed global distribution of sales assets and training materials with regular audits.

Led end-to-end launch into a new country, setting up 3 service lines, 8 services, and 4 franchisees in 2 months. Achieved 25x revenue increase within 90 days and built CRM infrastructure.

Managed cleaning service portfolio, increasing lead generation by 16% through pricing fixes and collaboration with marketing and PPC teams. Consulted franchisees, achieving 15% quality increase and 27% drop in no-shows.

Led a team of 30+ people and maintained a 93% customer satisfaction score while managing high-volume digital channels.

Maintained a 97% quality score for a full year and reached a peak productivity rate of 240%. Handled high-volume support across multiple channels, consistently exceeding KPIs.

Provided bartending services at a music venue.

Dealt casino games at a betting establishment.

Handled customer calls and provided support services.

Bachelor's degree in Hotel, Motel and Restaurant Management from the University of Economics - Varna, completed in 2019.

High school diploma in Customs and Tax Administration from the High School of Commerce “G. S. Rakovski” in Varna, completed in 2014.