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Tharun Vilwanath

@tharunvilwanath

IT Service Delivery leader with 16+ years managing implementation, technical governance, and continuous improvement of pharmacovigilance projects

India

Message

At Nextrove, I own end-to-end service delivery governance for two tier-1 pharmacovigilance clients and serve as their primary escalation point. I lead root cause analysis, work with client business leaders to define service levels, and oversee operations for a team of five.

At IQVIA, I owned service delivery and technical governance for five tier-1 platform implementations and led a team of 12 across the US, EU, and Japan. I introduced AI/ML and Python-based automation that saved hundreds of hours across projects and cut delivery timelines by 30%; earlier, at ArisGlobal, I delivered implementation and support services for Total Safety Suite.

Experience

Work history, roles, and key accomplishments

Current

Associate Director, PV Services

Current

Nextrove

Jul 2025 - Present (1 year 4 months)

Owns end-to-end service delivery governance for two tier-1 pharmacovigilance clients, acting as primary escalation point. Leads root cause analysis, drives preventive corrective actions, and partners with client leaders to define service levels.

Pharmacovigilance Service Delivery Incident Management Root Cause Analysis Client Governance SLA Management Team Leadership Regulatory Compliance

Senior Consultant (Manager)

IQVIA

Jul 2018 - Jun 2025 (6 years 11 months)

Owned service delivery and technical governance for five tier-1 PV platform implementations, applying Agile and Waterfall methodologies. Led a team of 12, introduced AI/ML and Python automation, and managed regulatory integrations with FDA, EMA, PMDA, TGA, and MFDS.

Pharmacovigilance Service Delivery Technical Governance Agile Waterfall GAMP 5 Best Practices CSV 21 CFR Part 11 E2B AI ML Python Team Leadership Regulatory Affairs

Implementation Consultant

ArisGlobal

Oct 2011 - Jul 2018 (6 years 9 months)

Delivered implementation and support services on ArisGlobal's Total Safety Suite (ARISg, agXchange) across multiple client engagements. Managed incidents through ServiceNow and JIRA, resolving 95% within SLA, and supported cloud migrations.

Pharmacovigilance ArisG Mapping AgXchange ITIL Change Management Incident Management ServiceNow Jira IaaS PaaS SaaS Web Logic Websphere JBoss

Systems Engineer

Infosys

Sep 2010 - Jul 2011 (10 months)

Completed foundational training in J2EE technologies and built an enterprise banking application using Eclipse IDE as part of Infosys's engineering training program.

J2EE JSP JavaScript Eclipse