Open to opportunities

Sreeja Shaik

@sreejashaik

Message

IT Service Management leader focused on compliant change, stable releases, and SLA excellence.

India

Message

What I'm looking for

I’m looking for Service Owner/IT Service Manager leadership where I can own ITSM outcomes—compliant change & release, CAB governance, incident/problem reduction, and measurable SLA performance—while leading distributed teams in regulated (GxP/SoX) environments.

I’m an IT Service Management and Service Delivery leader with 9+ years driving operational excellence across Change Management, Release Management, Incident Management, and Problem Management in GxP/SoX-compliant environments. I focus on service stability, audit-ready execution, and clear governance that helps regulated organizations move safely and quickly.

I’ve delivered measurable improvements like reducing unauthorized changes by 35%, lowering incident recurrence by 20%, and consistently achieving 95%+ SLA and audit compliance across global operations. I’ve led CAB governance, managed business-critical applications, and partnered with cross-functional stakeholders across pharmaceutical, healthcare, and government sectors, including Sanofi, Novartis, and TAMM.

I bring hands-on leadership with ServiceNow, Jira, and Power BI—coordinating distributed teams across multiple time zones while enforcing risk and impact analysis. I’m ITIL v4 certified and I’m at my best owning service outcomes end-to-end, standardizing change processes, and translating KPI dashboards into faster, better decisions.

Experience

Work history, roles, and key accomplishments

Current

Service Owner (C&Q)

Current

Sanofi

Apr 2026 - Present (2 months)

Owned change and release governance for 3 GxP pharma applications (Kneat, GEDMS/Sanofi Vault, Insight Hub), achieving zero non-conformances in inspection readiness reviews and maintaining zero unplanned downtime. Implemented RBAC and audit-ready change management in ServiceNow and collaborated with IT, Quality, and business teams to ensure real-time KPI dashboard accuracy.

ServiceNow Change Management Release Management CAB Governance Incident Management

Senior Analyst, Change Mgmt

HCLTech

May 2023 - Mar 2026 (2 years 10 months)

Led global Change Advisory Board (CAB) and Technical Review Sessions across 10+ analysts to reduce unauthorized change rate by 35% and improve change success rate by 28%. Drove 95%+ SoX and GxP compliance with timely evidence packages, reduced change-related service disruptions by 20% via PIRs, and built Power BI KPI dashboards for data-driven leadership decisions.

Change Advisory Board (CAB)SOX Compliance ServiceNow Power BI PIR (Post Implementation Review)Stakeholder Management

IT Analyst (Change & Release)

SureMinds / Capgemini

Nov 2022 - May 2023 (6 months)

Designed end-to-end release schedules to achieve 100% on-time production deployments, coordinating 5+ distributed teams across India and UAE using Jira and Microsoft Teams. Improved pre-production environment stability by 30%, maintained a 4.8/5 stakeholder satisfaction score through transparent release communications, and managed 5+ simultaneous multi-project releases with zero missed SLAs.

Release Management Jira Microsoft Teams SLA Management Stakeholder Management

Senior Process Associate, Service Mgmt

IBM / Kyndryl

Nov 2018 - Apr 2022 (3 years 5 months)

Reduced incident recurrence by 20% by conducting in-depth RCA, maintaining the Known Error Database (KEDB), and driving permanent fixes for recurring issues across a 24/7 global operations team. Improved P1/P2 resolution speed and SLA attainment by coordinating technical bridges and asynchronous stakeholder follow-through across time zones, and led a ServiceNow transition that streamlined change a

Problem Management Known Error Database (KEDB)Incident Management SLA Management Service Transition 24 7 Operations

System Administrator & Compliance Focal

IBM / Kyndryl

Oct 2016 - Nov 2018 (2 years 1 month)

Maintained 99.9% server uptime across Linux and AIX environments through daily health checks and proactive resolution of memory, disk, CPU, and filesystem bottlenecks. Reduced security vulnerabilities by 40% by implementing structured patch management and security assessments for SoX/GxP compliance, while supporting audits with secure configurations and evidence of compliance.