I’m seeking a Customer Success role where I can use my experience in relationship management, strategic partnerships, team leadership, and revenue growth to help customers achieve measurable results. I’m especially interested in PropTech, real estate, home services, and technology companies focused on onboarding, engagement, retention, and account growth.
Open to opportunities
Timothy Hartpence
@thartpence
Customer-focused leader transitioning from sales into Customer Success, with experience in partnerships, retention, and relationship management.
United StatesWhat I'm looking for
I’m a customer-focused sales and partnerships leader looking to bring my experience into a Customer Success role. Throughout my career, I’ve built trusted relationships, guided customers and partners through complex processes, coordinated across teams, and focused on creating experiences that support long-term retention and growth.
At TheQwikFix, I lead sales and partnership development across the home inspection and real estate industries. Beyond acquiring new business, I manage ongoing relationships, understand partner needs, resolve challenges, and work closely with operations to ensure approved projects move forward smoothly. This has given me hands-on experience with many of the core responsibilities of Customer Success, including onboarding, engagement, communication, problem-solving, and account growth.
Previously, at PunchListUSA, I built and led an inside sales team that contributed to a 38% increase in revenue. I also supported regional launches, managed market forecasting, and developed strategic partnerships across real estate and PropTech.
I’m now looking for an opportunity where I can apply my relationship-building and commercial experience to help customers adopt a product, achieve meaningful outcomes, and grow into long-term advocates. I’m particularly interested in using tools such as ChatGPT, Claude, and Gemini to improve customer communication, uncover insights, and help Customer Success teams work more effectively.
Experience
Work history, roles, and key accomplishments
Current
Lead sales and partnership development across QwikFix’s home inspector and real estate channels. Oversee prospecting, partner outreach, deal management, and ongoing account relationships.
Develop inspector marketing initiatives and coordinate sales and marketing efforts to improve follow-up and conversion. Work with operations to move approved projects forward and support a consistent partner and
Current
Serve as an external advisor to multiple firms, bridging the gap between marketing strategy and business development within the housing ecosystem.
Developed relationships with home inspectors, brokerages, and real estate professionals to grow QwikFix’s partner network. Managed partner outreach, onboarding, and marketing communications.
Collaborated with internal teams to support market expansion, introduce partners to QwikFix’s services, and encourage ongoing engagement and referrals.
Revenue Growth: Built and led an inside sales team that achieved a 38% revenue increase through optimized sales techniques.
Strategic Expansion: Managed market forecasting, new regional launches, and secured critical funding for expansion efforts.
Partnership Management: Oversaw top-level relationships across all markets and systematized business acquisition processes to ensure scalable growth.
Market Expansion: Drove significant penetration in the DC Metro area by adapting proven partnership models to secure agreements with top brokerages and inspection firms.
Strategic Growth: Leveraged an established industry network to cultivate key alliances, directly contributing to organizational growth.
Performance: Consistently surpassed aggressive sales quotas, resulting in a direct promotion
Scaled a regional marketing pilot to a national rebrand strategy, partnering with corporate leadership to elevate agent value propositions.
Integrated marketing with ancillary partners to drive growth across all business units while managing key vendor relationships.
Secured major relocation contracts and provided VIP coaching to top-producing agents, directly contributing to revenue and agent r
High-Adoption Strategy: Built a marketing program with 80% agent utilization, which catalyzed a role expansion to lead regional branding for the DC Metro.
Worked as Fundraising Manager at Conquer Cancer, the ASCO Foundation.
Worked as Fellow at Villgro .
Worked as Executive Assistant to General Counsel at SIFMA.
Worked as Marketing Specialist at Johnson & Johnson.
Education
Degrees, certifications, and relevant coursework
SR
South Carolina Department of Labor, Licensing and Regulation
Real Estate Broker/Sales Agent
Nov 2023
BI
Because International
Pursuit Incubator CEO Advisor
Mar 2021
BI
Because International
Pursuit Advisor Network Member
Mar 2021
VR
Virginia Department of Professional and Occupational Regulation
Real Estate Board Salesperson License
Jan 2015 · Expired Feb 2025
CU
Centenary University
Public Administration Graduate Courses
2009 - 2011
CU
Centenary University
BA, Bachelor of Arts, Sociology
2003 - 2007
NR
National Association of REALTORS®
Member
Availability
Open to opportunities
Location
United StatesAuthorized to work in
Salary expectations
100k+ USD
Social media
Job categories
Interested in hiring Timothy?
You can contact Timothy and 90k+ other talented remote workers on Himalayas.
Message TimothyGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
