At HotelTime Solutions, I delivered remote support to clients using Zendesk, online messaging, and digital portals. I maintained customer accounts in CRM platforms and managed support tickets through resolution.
At Bluefield Tea Gardens, I served international guests, handled inquiries, and coordinated tours and service requests. I also resolved concerns on-site and adapted my communication to guests from different cultural backgrounds.
Earlier, as Guest Relation Officer & Receptionist at Bluefield Tea Gardens (Pvt) Ltd., I welcomed visitors and tour operators, managed calls and correspondence, and worked with management and team leads to resolve guest issues.
