Open to opportunities

Senara Peiris

@senarapeiris

Message

I deliver responsive customer support across front desk, phone, email, and online channels.

Sri Lanka

Message

What I'm looking for

I'm seeking a customer service, call center, reception, or administrative role where I can use my communication, online customer-support, and organizational skills to provide excellent service and support efficient daily operations.

I've supported guests at Qasr Al Sarab Desert Resort by Anantara, Waldorf Astoria Ras Al Khaimah, and DoubleTree by Hilton Resort & Spa Marjan Island through face-to-face, telephone, email, and online communication.

I handle high volumes of enquiries, requests, complaints, and follow-ups while maintaining accurate records and coordinating solutions with internal teams. I bring a professional, friendly, and solution-focused approach to fast-paced customer environments.

Previously at Ebeyonds, I provided technical and operational user support, maintained digital records and databases, and prepared reports. I combine customer communication skills with administrative support, strong computer literacy, and a BSc (Hons) in Software Engineering.

Experience

Work history, roles, and key accomplishments

Guest Service Representative

Qasr Al Sarab Desert Resort by Anantara

Oct 2025 - Jul 2026 (9 months)

Handled customer and guest enquiries through face-to-face, telephone, and online communication channels. Responded to guest enquiries and requests through online platforms and ensured timely follow-up.

Customer Service Call Handling Online Customer Support Email Communication Complaint Handling Follow up Coordination