Open to opportunities

Thanos Tso

@thanostso

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Customer support specialist and IT technician delivering technical solutions and exceptional customer experiences.

Greece

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What I'm looking for

I seek a hands-on support role where I can solve technical issues, improve customer satisfaction, work collaboratively, and continue developing IT skills in a growth-minded team.

I am a results-driven Customer Support Specialist and ICT Technician with hands-on experience in technical troubleshooting, customer advocacy, and content evaluation. I consistently achieve high CSAT/NPS by combining empathy, clear communication, and fast problem resolution.

I have provided 24/7 multi-channel customer and technical support for ferry bookings and worked as an Internet Safety Evaluator for a global technology services provider, documenting findings and improving content moderation.

My technical background includes diagnosing and repairing computer hardware and software, network connectivity troubleshooting, remote support via AnyDesk/TeamViewer, and managing e-shop operations. I completed vocational training in Electronic Computer Systems, Networking & Communications and hold a Google IT Support Professional Certificate.

I am adaptable, detail-oriented, and thrive under pressure, bringing strong interpersonal skills, process-oriented thinking, and a passion for continuous learning to every team I join.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist

Current

CustomerSupportSpecialist (Freelancer)

May 2024 - Present (1 year 4 months)

Provided 24/7 multi-channel technical and customer service support for ferry bookings and travel inquiries, maintaining high CSAT/NPS through empathetic, efficient resolutions and accurate Intercom documentation.

Customer Support Intercom Chat Support Email Support CSAT Troubleshooting Escalation Management Communication

Current

Internet Safety Evaluator

Current

Leading Global Technology Services Provider

Apr 2024 - Present (1 year 5 months)

Assessed and rated online content (web pages, search results, ads) against strict guidelines, flagged harmful or low-quality content, and provided actionable feedback to engineers to improve content moderation and search relevance.

Content Moderation Reporting Critical Thinking Cultural Assessment Attention To Detail Process Adherence Multitasking

Current

Computer and Phone Repair Technician

Current

Self-Employed

Jan 2017 - Present (8 years 8 months)

Provided on-demand diagnostics and repairs for laptops, desktops, and smartphones, specializing in component replacement, data recovery, virus removal, and system optimization with clear client communication.

Diagnostic Testing data recovery Virus Removal Optimization Client Communication Troubleshooting

ICT Computer Technician

Michanorganosis

Sep 2020 - May 2024 (3 years 8 months)

Diagnosed, repaired, and maintained computer hardware and software in a retail repair shop, managed e-shop operations, provided remote support, and resolved network connectivity to ensure operational stability.

Windows Linux MacOS Remote Support Inventory Management Customer Service

ICT Computer Technician

SpiderNet Assistanza

Feb 2019 - Apr 2019 (2 months)

Provided ICT support during Erasmus+ program, performing hardware/software troubleshooting, virus removal, data recovery, system upgrades, and delivering clear, timely customer communications.

Virus Removal data recovery Customer Communications Windows CLI

Waiter-PR

Avant Garde Cafe-Bar

Dec 2017 - Apr 2018 (4 months)

Delivered attentive table service and executed PR duties, managed orders and guest relations, and promoted events to enhance customer satisfaction and venue visibility.

Table Service PR Event Promotion Customer Relations Order Management Communication Upselling

Education

Degrees, certifications, and relevant coursework

1st Vocational Lyceum of Komotini

Vocational Technician Diploma, Electronic Computer Systems, Networking & Communications

2015 - 2018

Completed coursework and practical training in hardware/software installation, network configuration, troubleshooting, and maintenance for electronic computer systems and communications.