Open to opportunities

Thanh Trung Le

@thanhtrungle

Message

Results-driven IT professional with expertise in technical support leadership.

Vietnam

Message

What I'm looking for

I seek a role that offers growth opportunities, collaborative culture, and challenges in technical problem-solving.

I am a results-driven IT professional with a strong track record of leading and motivating high-performing technical support teams. As a Technical Lead at iTechwx, a Microsoft Partner, I progressed from providing expert-level support for Windows OS and IT infrastructure to leading a team that consistently exceeded customer satisfaction goals. My experience encompasses resolving complex technical issues related to domain services, networking, storage systems, high availability, virtualization, and advanced troubleshooting using tools like the Sysinternals Suite and WinDbg.

I leverage data analysis and scripting to identify root causes, automate processes, and provide expert recommendations for system improvements. I am eager to leverage my leadership and technical expertise in Windows environments to excel in a challenging Application Support or Cybersecurity role. My commitment to fostering collaborative environments and mentoring junior engineers has been pivotal in driving technical excellence within my teams.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Lead

Current

iTechwx

Jun 2024 - Present (1 year 1 month)

As a Technical Support Lead, I serve as the escalation point for a team specializing in Windows Server/Client environments, driving the resolution of complex issues. I conduct root cause analysis and mentor junior engineers, fostering a culture of technical excellence.

Windows Server Python PowerShell Root Cause Analysis Technical Leadership Data Analysis Virtualization Networking SysInternals Suite

Technical Support Engineer

iTechwx

Aug 2023 - Jun 2024 (10 months)

Provided technical support for Windows OS products and IT infrastructure to Microsoft's clients, troubleshooting a wide range of issues. Recognized with awards for outstanding customer service and exceptional performance.

Windows OS NAS Windows Server Hyper V Customer Service Technical Troubleshooting Process Improvement Documentation

Customer Service Staff

H+D Real Estate

Oct 2022 - Aug 2023 (10 months)

Served as the primary contact for strata property owners and tenants, managing inquiries and resolving property management issues. Collaborated with departments to ensure efficient handling of administrative tasks.

Customer Service Property Management Communication Compliance Team Collaboration Conflict Resolution

Mathematics/Science Teacher

Linda Home School

Jul 2022 - Feb 2023 (7 months)

Developed and implemented a customized curriculum for Maths and Science, resulting in high student achievement. Fostered a positive learning environment that encouraged participation and boosted confidence.

Curriculum Development Teaching Student Engagement Communication Classroom Management Leadership

Education

Degrees, certifications, and relevant coursework

Linda Home School

Teaching, Education

2022 - 2023

Developed and implemented a customized curriculum based on provided textbooks, resulting in 80% of grade 10 and 11 students achieving A and A+ grades. Taught Maths and Science in English to students from Year 1 to 10, creating engaging and interactive lessons.