Open to opportunities

Hà Nguyễn Hoàng

@hnguynhong

Technical Support Engineer and Product Owner specializing in B2B commerce platforms and Microsoft Dynamics 365 Finance & Operations.

Vietnam

Message

What I'm looking for

I’m looking for a role where I can blend technical support with product ownership—solving complex .NET/SQL issues, improving platform reliability in Azure, and turning customer feedback into backlog items, user stories, and release outcomes.

I’m a technical engineer with 8+ years of experience spanning IT system administration, enterprise ERP support, and B2B e-commerce product ownership. I’ve supported Microsoft Dynamics 365 Finance & Operations (directly for Microsoft) and driven the Optimizely Configured Commerce B2B platform from technical support through product strategy.

In my current role, I serve as Product Owner—defining the product backlog, prioritizing based on customer feedback, and partnering with engineering, QA, and design to deliver scheduled releases. I also provide tier-2/tier-3 technical support to enterprise B2B clients, resolving complex issues across .NET, SQL Server, integrations, and cloud deployments, then translating customer pain points into user stories and acceptance criteria.

I scale impact by authoring technical documentation, knowledge-base articles, and internal runbooks to reduce repeat incidents, while collaborating across global teams to improve product quality and customer satisfaction. Previously, I delivered end-to-end Dynamics 365 Finance & Operations consulting and support for Microsoft partners, handled investigations across application/configuration/Windows Server/SQL Server layers, and supported Azure and Dynamics Lifecycle Services (LCS) deployments with strong CSAT and SLA compliance.

Experience

Work history, roles, and key accomplishments

Technical Support & PO

Optimizely

Jan 2022 - Mar 2026 (4 years 2 months)

Served as Product Owner for Optimizely Configured Commerce (B2B), defining the backlog, prioritizing based on customer feedback, and coordinating releases with engineering, QA, and design. Provided tier-2/tier-3 technical support for enterprise clients, troubleshooting .NET, SQL Server, integrations, and cloud deployments, and turning customer pain points into user stories, acceptance criteria, an

Product Ownership Backlog Management Technical Support .NET Troubleshooting SQL Server User Stories Acceptance Criteria

Dynamics 365 F&O Support

Tek Experts Vietnam

Jan 2020 - Jan 2022 (2 years)

Provided technical consulting and end-to-end support for Microsoft partners on Dynamics 365 Finance & Operations (ERP), owning cases from triage to resolution. Diagnosed issues across application/configuration, Windows Server, and SQL Server, supported Azure and Dynamics Lifecycle Services (LCS) deployments and release pipelines, and advised partners on upgrade-safe customization strategies.

Microsoft Dynamics 365 F&O Technical Consulting Windows Server Root Cause Analysis Azure Microsoft Dynamics Lifecycle Services Upgrade Safe Customizations

IT System Administrator

Lotte Data Communication Vietnam

Mar 2018 - Nov 2019 (1 year 8 months)

Administered and maintained enterprise IT infrastructure, including Active Directory, Microsoft Exchange, DHCP, and DNS, resolving incidents to support uptime. Managed domain/site deployments, monitored capacity, configured network equipment (routers, switches, wireless, VLAN, NAT, DHCP), and authored technical documentation while proposing infrastructure optimizations.

Active Directory Administration DHCP DNS Windows Server Technical Documentation