Jonathan Lê
@jonathanl1
Support engineer focused on system stability, automation, and bridging development with operations.
VietnamWhat I'm looking for
I am a Support Engineer passionate about solving problems, automating tasks, and optimizing complex systems to ensure reliable, uninterrupted services. I bring hands-on experience maintaining and troubleshooting infrastructure, updating OS across devices, installing and configuring software/hardware, and improving application security and monitoring.
I collaborate across teams to address technical challenges, conduct blameless root cause analysis to strengthen controls, and monitor incidents using tools like Jira, Coralogix, and GCP. I continually learn new technologies and apply best practices for data protection and IT infrastructure security.
Experience
Work history, roles, and key accomplishments
Support Engineer
Techvify Vietnam
Jan 2023 - Present (3 years 5 months)
Maintains IT infrastructure security, monitors incidents using Jira, Coralogix and GCP, and conducts blameless RCAs to improve application security and operational controls. Collaborates with cross-functional teams to resolve incidents and enhance system reliability.
IT Helpdesk Technician
MonstarLab Vietnam
Oct 2021 - Nov 2022 (1 year 1 month)
Provided desktop support and device management, diagnosing hardware/software issues across Windows, macOS, and Linux and maintaining workstation and mobile device configurations. Monitored Wi-Fi and assisted with SSO setup, improving end-user uptime and support responsiveness.
Self-Learning Student
Udemy Courses
Apr 2021 - Sep 2021 (5 months)
Completed online coursework covering CCNA fundamentals and Node.js to build foundational networking and full-stack development skills. Applied self-directed learning to prepare for IT support and development tasks.
Education
Degrees, certifications, and relevant coursework
VNUK Institute for Research and Executive Education
Bachelor's Degree, International Business & Management
2016 - 2022
Grade: Good
Completed a Bachelor's degree in International Business & Management with good graduation standing between 2016 and 2022.
Availability
Location
VietnamAuthorized to work in
Job categories
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