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Anh Tuiet

@anhtuiet

I lead global IT service desks, improving incident resolution, endpoint management, and employee technology experiences.

Vietnam

Message

What I'm looking for

I'm looking to lead or strengthen IT service desk operations where I can improve incident resolution, endpoint security, asset lifecycle management, onboarding, and support processes across global teams.

At GRAB, I led the Service Desk team supporting macOS, Windows, identity access, assets, network connectivity, and office technology. I delivered 100+ resolutions weekly and improved first-response time, resolution time, and ticket quality by 50% from Q4 2024 to Q1 2025.

I led the 2024 and 2025 Tech Refresh projects, achieving 100% device replacement within the defined timeline. I also built knowledge-base content and a semi-automated onboarding/offboarding tracking sheet to reduce missed tasks and improve support efficiency.

Previously at OPSWAT, Katalon, VMPC, and FPT Software Danang, I supported global users, security and cloud incidents, IAM, endpoint and vulnerability management, device deployment, and IT asset operations. My network security background helps me connect reliable end-user support with secure, well-documented IT operations.

Experience

Work history, roles, and key accomplishments

Senior Engineer/ Service Desk Team Lead

Grab

Jan 2024 - Jul 2025 (1 year 6 months)

Provided application and technical support for MacOS and Windows, managed asset inventory, and led the Tech Refresh project. Improved first response and resolution times by 50% and delivered 100+ effective resolutions weekly.