montiel Latham

I’m a results-driven IT Support and Network professional with 20+ years of experience delivering enterprise technical support, network administration, desktop support, customer service, and IT leadership. I focus on troubleshooting complex issues quickly and translating technical concepts for non-technical users.

In my most recent role as a Network Engineer, I maintained enterprise network infrastructure including routers, switches, firewalls, and wireless systems. I provided Tier II/III network support, resolved connectivity issues, and configured VPN, DNS, DHCP, and TCP/IP services while improving reliability through proactive monitoring and documentation.

I’ve also managed service desk operations and Tier III support, supporting Windows devices, printers, mobile devices, and remote users. I developed IT policies and security awareness initiatives, strengthen day-to-day support delivery through process improvement and strong SLA management.

Across earlier leadership roles—from systems analysis to enterprise support—I’ve built a consistent approach: clear communication, disciplined troubleshooting, and dependable end-user outcomes. I’m recognized for exceptional customer service and for bringing structure to service management and escalation workflows.