Dat Tran
@dattran
I deliver technical support, network administration, and user access solutions across busy IT environments.
VietnamWhat I'm looking for
I've supported more than 3,000 internal users at Concentrix Services, providing Tier 1 and Tier 2 remote and phone support while administering Active Directory access, DHCP, DNS, SCCM, and Group Policy.
At the British Council, I prepared accounts, permissions, and email groups for new hires, repaired hardware, and installed and upgraded classroom software for academic teams.
Across help desk and technician roles at ADGTradingServices, EslShipments, WorldwideLinked Applications, RamsSolutions, and Uranus Informatics, I've created web content and technical documentation, supported employees remotely, worked with SQL Server and Oracle tools, and handled desktop security updates.
Experience
Work history, roles, and key accomplishments
Sr Technical Support
Concentrix Services
Apr 2024 - Oct 2025 (1 year 6 months)
Provided tier1 and tier2 support for over 3000 internal users and phone support remote. Administered computer user domain access in AD, performed DHCP and DNS modifications, and utilized SCCM remote tools.
Education
Degrees, certifications, and relevant coursework
Lotus University
Information Technology
Pursued studies in Information Technology at Lotus University.
Availability
Location
VietnamAuthorized to work in
Salary expectations
Job categories
Skills
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