Thanapoom Sawangduan

I am a customer-oriented Software Support Engineer with a hybrid background in business and IT, fluent in English and native in Thai. I combine strong technical skills in SQL, Python, and Power BI with deep experience in stakeholder communication and client support.

At Gosoft I served as primary contact for 100+ retail stores across Laos and Cambodia, led POS software deployments, coordinated cross-functional teams, and reduced repeat incidents by ~80% through root-cause resolution and proactive solutions.

I document processes and track KPIs to improve service reliability and client satisfaction, and I translate technical findings into clear guidance for non-technical users. I have experience with workflow automation, CRM integrations, and monitoring high-volume transaction data to detect anomalies.

Previously I managed community programs and events at Garena for European regions, structured project workflows in Trello, and collected customer feedback to inform product improvements. I hold certifications in SQL, data storytelling, and project management.