Subhankar Nayak

I am a Senior Fraud Analyst with over six years of focused experience in financial fraud detection, AML, risk investigation, and customer protection. I specialize in transaction monitoring, high-risk case management, and maintaining audit-ready documentation.

At American Express I investigated 40–60 high-risk fraud cases weekly, made critical account decisions to mitigate fraud, and applied AML guidelines to strengthen compliance controls. Previously at JPMorgan Chase I handled daily fraud alerts, used LexisNexis for data validation, and reduced investigation turnaround time by 15–20%.

My background includes frontline customer service roles where I achieved 95%+ quality scores and built strong customer-protection practices through guidance and education. I am skilled at cross-functional collaboration, process improvement, and preserving regulatory compliance while driving fast resolution of complex cases.

I hold an AML certification from American Express and bring a proven track record of reducing losses, improving fraud controls, and delivering consistent, audit-ready case documentation. I seek roles where I can leverage investigative expertise and data-driven approaches to protect customers and reduce organizational risk.