Open to opportunities

Thabang Kekana

@thabangkekana

Message

I’am Thabang based in South Africa ,as a senior call centre agent and a university student.

South Africa

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What I'm looking for

Given my skills in debt collection, strategic planning, interviewing, call center operations,I want to explore opportunities in roles like: Remote Debt Recovery Specialist, Digital Marketing Strategist for Collection, Virtual Customer Experience Manager, Online Financial Consultant,Remote Training and Development Manager

According to me changes are necessary for everyone to enhance one skills

Thabang, a seasoned Senior Debt Collector from South Africa, boasts an impressive track record since completing three months of training in October 2020. Consistently ranking among the top performers, Thabang excels in customer communication, account assistance, system management (inter-con, AJS, Excalibur), sales, and data capturing. Beyond personal success, Thabang now contributes expertise by training new agents, covering system navigation, call scripts, KPIs, and even participating in candidate selection through interviews.

Experience

Current

Senior debt collector

Current

Alliance call center services

Oct 2020 - Present (3 years 7 months)

Having joined Alliance Call Center 4 years ago, I have emerged as a top collector, consistently achieving the remarkable milestone of collecting 1 million annually. My role extends beyond collections, as I actively contribute to campaign building and strategic planning to effectively reach debtors. In addition to my operational involvement in the call center, I play a pivotal role in the company