Timal Seeram
@timalseeram
I recover overdue accounts through compliant, high-volume customer engagement and payment negotiation.
South AfricaWhat I'm looking for
At Nutun, I manage high-volume inbound and outbound calls for overdue and delinquent customer accounts.
I negotiate payment arrangements and settlements while following company policies, client requirements, and the National Credit Act.
I accurately record call notes, promises to pay, and follow-ups in CRM systems, while resolving queries, disputes, and sensitive escalations professionally.
I'm driven by monthly collection targets and KPIs, using rapport, resilience, and consistent service to improve recovery outcomes across onsite and remote work.
Experience
Work history, roles, and key accomplishments
Debt Collector / Customer Account Specialist
Nutun
Jan 2018 - Present (8 years 8 months)
Managed high-volume outbound and inbound calls for overdue accounts, negotiated payment arrangements, and ensured compliance with the National Credit Act. Achieved monthly collection targets and KPIs while resolving customer disputes professionally.
Education
Degrees, certifications, and relevant coursework
Solvista Secondary School
Matric, General
Completed Grade 12 (Matric) at Solvista Secondary School in 2017.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
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