I've led end-to-end deployments of Encompass and mortgage servicing products at Intercontinental Exchange Mortgage Technology, delivering multi-site releases for client organizations nationwide with 100% on-time delivery within established budget and scope.
I orchestrate complex releases, technical fixes, and phased implementations across Agile, Waterfall, Scrum, and hybrid delivery models. I manage resource burn rates, project-spend forecasts, UAT metrics, executive reporting, risk mitigation, and cross-functional stakeholder alignment.
Earlier, I maintained and enhanced COBOL and MSP software for a $3M+ annual client relationship, achieving 100% SLA compliance and delivering hundreds of error-free modifications across overlapping test and pre-production environments. I've also responded to production incidents with root-cause analysis and corrective-action plans while coaching junior programmers and project managers.
I'm focused on improving delivery pipelines through AI-powered tools, reporting automation, technical enablement, and sustainable client adoption after implementation.
