Shawnee Jackson

Manage a portfolio of large-scale projects including strategic change, process reengineering, and partner integration under the Reimagine Servicing program, improving operational adoption and governance while overseeing vendor procurement and budgets.

Led Agile and Waterfall SDLC projects as single point of contact for technical and business teams, delivering system enhancements, test strategies, and coordinated user training to mitigate risk and improve delivery timelines.

Developed risk policy aligned to compliance and regulatory changes, conducted market analysis to inform strategy, and served as SME for governance, risk assessment, and regulatory compliance.

Led governance and compliance audits, implemented policy and SOPs, and conducted operational risk assessments to reduce regulatory exposure across mortgage servicing operations.

Managed multiple projects and vendor relationships focused on servicing claims, audits, and cost reduction; developed enterprise training, process manuals, and reporting dashboards to improve compliance and efficiency.

Trained staff on foreclosure workflows and compliance, audited foreclosure referrals, and managed VA appraisal and lien processing to ensure accurate case handling and regulatory adherence.

Managed a portfolio of 50,000+ securitized loans, built Access-based reporting tools for investor communications, and reviewed REO marketing and forbearance plans to support compliance and loss mitigation.

Doctor of Business Administration (in progress) focusing on advanced business and management research.

Master of Business Administration with coursework in business administration and management.

Bachelor of Science degree with foundational studies supporting career in financial services and project management.