Teto Molefhe
@tetomolefhe
I resolve high-volume customer issues and coordinate service appointments remotely.
BotswanaWhat I'm looking for
At Homewise Appliance, I handle 40+ daily customer interactions—up to 75 calls during peak periods—while coordinating deliveries, service appointments, repairs, warranty claims, payments, and customer records.
I've used RingCX, RingCentral, NetSuite, Outlook, Teams, and Excel to keep customer communications and remote operations moving efficiently. Earlier, at Dekay Tutoring Centre, I prepared tutor schedules and recruited 10 new students through social media posts.
Experience
Work history, roles, and key accomplishments
CSR - Customer Service Representative
Homewise Appliance
Oct 2024 - Jul 2026 (1 year 9 months)
Handled inbound customer calls and email inquiries, coordinated delivery schedules, and resolved customer concerns. Processed payments and maintained records using NetSuite and CRM systems.
Education
Degrees, certifications, and relevant coursework
University of Botswana
Bachelor of Economics and Accounting, Economics and Accounting
2020 -
Pursuing a degree in Economics and Accounting at the University of Botswana.
Tech stack
Software and tools used professionally
Availability
Location
BotswanaAuthorized to work in
Job categories
Skills
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