Open to opportunities

Constance Connie Selema

@constanceconnieselem

Message

Experienced customer service officer with a passion for guest relations.

Botswana

Message

What I'm looking for

I seek a challenging role where I can leverage my customer service skills to enhance guest experiences and contribute to a dynamic team.

I am a dedicated Customer Service Officer with over 13 years of experience in guest relations and front desk management. My journey began as a Front Desk Officer, where I honed my skills in providing exceptional service and building lasting relationships with clients. I have consistently demonstrated my ability to handle customer concerns proactively, ensuring that every guest feels valued and attended to.

Throughout my career, I have taken ownership of my responsibilities, from managing financial transactions to supervising a team of housekeepers. My attention to detail and organizational skills have allowed me to maintain a tidy reception area and ensure that all guest requests are met promptly. I embrace company values and strive to create memorable experiences for every guest, making me an ideal candidate for the Customer Service Officer position.

Experience

Work history, roles, and key accomplishments

Current

Front Desk Supervisor

Current

Botswana National Productivity Centre

Jan 2001 - Jul 2023 (22 years 6 months)

As a Front Desk Supervisor, I efficiently welcomed guests, managed a team of housekeepers, and ensured high standards of customer service. I handled complaints, maintained financial transactions, and prepared reports for the Finance Department while ensuring adherence to company policies.

Customer Service Team Management Financial Reporting Communication Skills MS Word MS Excel Problem Solving Time Management

Frontline Secretary

AG Pump

Feb 1997 - Apr 2001 (4 years 2 months)

In my role as Frontline Secretary, I operated the switchboard, managed the Managing Director's diary, and supervised the Pump Maintenance Team. I was responsible for petty cash management and ensuring smooth office operations.

Team Management Administrative Support Communication Skills Time Management Customer Service Organizational Skills

Depot Admin/Sales

Engen Marketing

Apr 1992 - Oct 1996 (4 years 6 months)

As Depot Admin/Sales, I organized conference rooms, managed the Managing Director's diary, and handled petty cash. I was involved in invoicing, customer sales, and daily banking, ensuring efficient operations.