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Tethruth Kibet

@tethruthkibet

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Experienced Operations Officer with a focus on client satisfaction.

Kenya

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What I'm looking for

I seek a role that values operational excellence and fosters client satisfaction.

I am an Operations Officer with a strong background in government administration and the agricultural sectors. My experience includes managing visa processing and enhancing client relations, where I have successfully accelerated the resolution of delayed cases and improved student academic performance. Notably, I achieved a 50% increase in pupil enrollment through effective operational strategies.

Throughout my career, I have demonstrated expertise in communication, organization, and leadership. I have processed over 2500 passport applications with a 98% accuracy rate, streamlined procedures to reduce processing times by 70%, and trained junior staff in critical protocols. My goal is to leverage my extensive experience to drive operational excellence and client satisfaction in a dynamic environment.

Experience

Work history, roles, and key accomplishments

Immigration Intern

Ministry of Interior and National Administration

Mar 2024 - Present (1 year 3 months)

Assembled details on suspects and directed flagged individuals to appropriate authorities, ensuring thorough validation of client post-clearance. Aided individuals navigating the immigration process, reviewed passport application documents, and handled inquiries while dispatching passports to different regions.

Immigration Law Data Validation Fraud Detection

Customer Service Executive

Apollo Agriculture

Dec 2020 - Present (4 years 6 months)

Maintained excellent customer satisfaction by delivering high-quality customer service and addressing all matters appropriately, while possessing comprehensive knowledge of company products and policies. Conducted over 5000 customer satisfaction surveys, analyzing feedback to recommend product and service improvements.

Customer Service Product Knowledge Communication Problem Solving

Operations Officer

VFSGLOBAL

Jan 2019 - Present (6 years 5 months)

Scrutinized and assembled paperwork for visa processing, managing applicant inquiries via phone, email, and in-person discussions. Executed financial transactions with precision, logged and preserved application data, and coordinated logistics for passport delivery while adhering strictly to standard operating procedures.

Visa Processing Customer Service Data Entry Logistics Coordination Data Protection

School Administrator

New Generation Junior Academy

Jan 2018 - Present (7 years 5 months)

Supervised teaching and non-teaching staff responsibilities to achieve maximum professional excellence, managing the school learning program and financial records. Upheld discipline to foster a conducive teaching and learning environment and coordinated multiple school events, achieving a 50% increase in pupil enrollment.

Program Management Financial Management Event Coordination Community Engagement Educational Leadership

Education

Degrees, certifications, and relevant coursework

Seko Girls High School

Secondary Education, General Studies

Completed secondary education at Seko Girls High School, earning the Kenya Certificate of Secondary Education. This foundational education provided a strong academic base for future endeavors.