Paul Nzissi
@paulnzissi
Customer service professional with strong organizational and communication skills.
KenyaWhat I'm looking for
I am a highly qualified professional with extensive experience in customer service and operations. Currently, I serve as a Customer Service Agent at Qatar Airways, where I assist customers with flight-related queries, ensuring a seamless travel experience. My role involves effective communication, problem-solving, and maintaining accurate records, all while working in a fast-paced environment.
Previously, I worked as an Operations Officer at Express Shipping and Logistics Ltd., where I managed import/export files and coordinated with various stakeholders to ensure timely shipment releases. My dedication to customer satisfaction and my ability to remain calm under pressure have been key to my success in these roles. I am now eager to leverage my skills in a Customer Service Representative position, contributing to outstanding service and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Qatar Airways
Aug 2021 - Present (3 years 10 months)
As a Customer Service Agent at Qatar Airways, I assist customers with flight-related queries, ensure accurate boarding, and maintain communication with the Hub Control Center. My role involves handling passenger check-ins, resolving issues, and providing support to VIP passengers.
Operations Officer
Express Shipping and Logistics Ltd.
Oct 2017 - Aug 2021 (3 years 10 months)
In my role as Operations Officer, I managed import/export files, prepared shipment documents, and maintained communication with various stakeholders. I ensured timely customs clearance and coordinated with shipping lines for smooth operations.
Marketing Intern
Kenya Airports Authority
Jan 2017 - Sep 2017 (8 months)
As a Marketing Intern, I responded to customer inquiries, created tailored quotes and presentations, and generated reports on cargo volumes. I also conducted telesales to attract potential clients and maintained efficient record-keeping systems.
Education
Degrees, certifications, and relevant coursework
East African School of Aviation
Diploma, Aviation Business Management
2014 - 2016
Studied Aviation Business Management with a focus on IATA standards, preparing for a career in the aviation industry.
P.C. Secondary School
High School Certificate, Secondary Education
2010 - 2013
Completed the Kenya Certificate of Secondary Education (K.C.S.E), gaining foundational knowledge and skills for further education.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Job categories
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