Open to opportunities

Tess Pinkerton

@tesspinkerton

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Dedicated professional with extensive experience in administrative support.

Canada

Message

What I'm looking for

I am looking for a role that allows me to leverage my administrative expertise and enhance client experiences in a supportive and collaborative environment.

I am a dedicated and highly organized professional with extensive experience in administrative support, client engagement, and clinic operations. My career has been marked by a commitment to optimizing clinic workflows and ensuring exceptional client care. I have successfully led initiatives such as the transition to a paperless system, which significantly improved efficiency and enhanced data management.

In my current role as a Customer Care Representative at Connect Hearing, I manage day-to-day operations, ensuring smooth clinic workflows and high levels of customer satisfaction. I am adept at handling client inquiries, scheduling appointments, and providing administrative support to clinicians. My passion for leveraging digital tools has allowed me to streamline processes and enhance the overall client experience.

Previously, I served as a Customer Service Coordinator at Wavefront Centre for Communication Accessibility, where I focused on optimizing client experiences and facilitating seamless clinic operations. My diverse experience in both private and non-profit sectors has equipped me with strong problem-solving skills and a proactive approach to client engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Connect Hearing

Jan 2024 - Present (1 year 7 months)

Managed day-to-day operations, including maintaining clinic supplies, ordering hearing aids, and managing client records. Spearheaded the digitization of multiple clinics, transitioning to a paperless system to improve efficiency and data management.

Clinic Operations Client Management Supply Chain Management Data Management Billing Management Customer Service Administrative Support Troubleshooting Team Collaboration

Customer Service Coordinator

Wavefront Centre for Communication Accessibility

Mar 2023 - Jan 2024 (10 months)

Coordinated customer service functions for a non-profit, focusing on optimizing client experience and administrative processes. Managed day-to-day clinic operations as a Medical Officer Administrator, overseeing up to 8 Audiologists.

Customer Service Administrative Processing Clinic Operations Client Experience Medical Administration Team Leadership Scheduling Communication

Customer Care Representative

Connect Hearing

Jun 2022 - Feb 2023 (8 months)

Collaborated with external vendors and insurance providers to place orders and resolve discrepancies. Streamlined clinic processes using various digital tools, improving billing accuracy and operational efficiency.

Vendor Management Insurance Coordination Administrative Support Patient Engagement Record Digitization Customer Service

Bartender and Server

The Pink Bicycle

Aug 2020 - May 2022 (1 year 9 months)

Provided excellent customer service as a Bartender and Server. Managed daily operations including order taking, food and beverage preparation, and cash handling.

Customer Service Bartending Serving Order Taking Food Preparation Restaurant Operations Teamwork Communication

Server and Social Media Manager

Warehouse Group

Apr 2017 - Aug 2020 (3 years 4 months)

Managed social media platforms and created engaging content to promote services and enhance customer engagement. Provided excellent service as a Server.

Social Media Management Content Creation Digital Marketing Customer Engagement Server+Customer Service Communication

Education

Degrees, certifications, and relevant coursework

University of Victoria

Bachelor of Arts, Art History and Visual Studies

Grade: Honours with Distinction

Completed a Bachelor of Arts with Honours in Art History and Visual Studies. Achieved distinction in the program, demonstrating strong academic performance.