Latisha Connell

I've supported clients at HearingLife through high-volume inbound and outbound calls, scheduling hearing assessments, managing appointment changes, and completing follow-ups. I focus on making healthcare interactions clear, timely, and supportive.

I maintain accurate client records, answer questions about appointments and hearing-care services, and work confidently with scheduling tools, CRM systems, and digital documentation. My approach is grounded in patience, empathy, active listening, and professionalism.

Across retail, administrative, childcare, and companion roles, I've built strong customer-service and relationship-building skills in fast-paced environments. I've communicated with clients, families, and teams while balancing multiple priorities and maintaining attention to detail.

I'm seeking a remote Patient Experience or Customer Support role where I can help people access information, navigate technology, and feel supported throughout their healthcare journey.